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Our top-tier enablement module for Customer Success. Build exceptional onboarding experiences, strategic account management strategies, and a robust referral system. All on a solid CS-strategy.
Customer Success often gets confused with product delivery and training. The challenge lies in extending beyond just delivery to create real value that customers can measure.
As businesses scale, so should their customers. However, many struggle with exploring expansion opportunities within existing customers strategically, leaving potential growth untapped.
Focus is on customer acquisition ignores the potential of turning current customers into brand advocates. A strategic advocacy framework is necessary for this transformation.
A value framework is key to ensuring focus and communication of value. In onboarding, you set the basis for adoption.
Value Framework established inside your company
Impact and success of customers measurable
Onboarding playbook operational
Customer relationship set up at the right level
Ensuring an operational support team is essential for happy customers. We build a learning support organisation.
Support processes are operational
Knowledge base and FAQ are set up
Support case categorisation established
Support performance reportings set up
Setting a strategy with relevant targets and putting customers on a successful journey is the basis for your success.
Customer Success strategy is set up
Targets and KPIs are set and implemented
All touchpoints of your customer journey are in a playbook
Fostering adoption and managing customers effectively is essential for happy customers, that become your fans
Customer impact is measured and communicated back
Advocacy framework is operational
Trigger play is established in CS
Customer Advisory Board is set up
A methodology built to teach you how it works and drive lasting results
Custom developed roadmaps tailored to each company, giving them the security to build the correct foundations from the start and without failure
In-depth business assessment to identify your biggest challenges
Personalized gameplan resulting in measurable impact on your KPIs
Building a step-by-step roadmap specific to your goals.
All materials needed combined with a vast eLearning platform explaining tactics in detail to enable not just the founders, but train the entire company
Step by step guidance for easy implementation
Online knowledge platform incl. videos, templates & case studies.
Your team builds valuable skills that would take years to gain themselves
Work side by side with seasoned experts from high-growth startups, bringing unparalleled knowledge and hands-on support to ensure your business thrives.
Personal weekly project calls with your assigned startup veteran
Hands-on implementation & progress assurance
Additional sessions tapping into the knowledge and skill of all experts
Linus always worked in IT/Tech and always in customer-facing roles and moved to SaaS in 2016. He guided large B2B customers through the individual challenges of their digital transformation and process innovation journey. He built high touch enterprise Customer Success teams in EMEA, growing them from 10-70M ARR. He also built CS teams at Scale ups, from 7 to 20 FTEs and doubling net expansion.
Having worked in the US, Europe and the Middle East - Linus network spans around the globe. He gained experience in various roles, negotiating Million Euro SaaS contracts in Germany and collaborating with customers in regulated industries in Europe, Switzerland and the Middle East. Linus holds an Executive MBA from IESE Business School.
"I can highly recommend the team at Peakora when it comes to increasing growth. The collaboration was very motivating, inspiring and hands-on. Besides new knowledge, we have developed frameworks that allow us to conduct experiments at scale and already increased our website conversion by 60% and more than doubled our MQL conversion."
"Peakora's program was the first time our entire team got involved. It's changed the way we work as a company and in my opinion, was the most eye-opening program we've ever participated in."
"Working with Peakora was a game-changer for our startup. Their tailored growth strategies and hands-on guidance allowed us to optimize our message-market fit, leading to a tremendous boost in our marketing results. The Peakora team's expertise, professionalism, and commitment to our success made them an invaluable partner on our journey to success."
