/1 VALUE FRAMEWORK AND ONBOARDING
A value framework is key to ensuring focus and communication of value. In onboarding, you set the basis for adoption.
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Value Framework established inside your company
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Impact and success of customers measurable
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Onboarding playbook operational
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Customer relationship set up at the right level
/2 CUSTOMER SUPPORT FUNDAMENTALS
Ensuring an operational support team is essential for happy customers. We build a learning support organisation.
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Support processes are operational
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Knowledge base and FAQ are set up
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Support case categorisation established
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Support performance reportings set up
/3 CS STRATEGY AND CUSTOMER JOURNEY
Setting a strategy with relevant targets and putting customers on a successful journey is the basis for your success.
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Customer Success strategy is set up
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Targets and KPIs are set and implemented
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All touchpoints of your customer journey are in a playbook
/4 PRODUCT ADOPTION AND CUSTOMER ADVOCACY
Fostering adoption and managing customers effectively is essential for happy customers, that become your fans
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Customer impact is measured and communicated back
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Advocacy framework is operational
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Trigger play is established in CS
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Customer Advisory Board is set up
/5 IMPROVING AN MVP
Learn about rapid iterations to quickly take your MVP to the next level.
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Apply the Build-Measure-Learn cycle to improve your MVP in a professional manner
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Start measuring your Product-Market fit
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Understand what it takes to finalize your product
/6 PricinG Structure
Learn a framework to define your optimal pricing strategy.
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Understand how your cost, market, buyer persona, purchasing power and perceived product value correlate
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Test your pricing and validate an optimal first price point