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RLGH AG, Blegistrasse 23, 6340 Baar, Switzerland
(“Peakora”, “we”, “us”)
Version 03.08.2026
These General Terms and Conditions apply to all Order Forms signed on or after 3 August 2026.
For Order Forms signed before 3 August 2026, the previous version of the General Terms and Conditions continues to apply.
These Terms govern the business relationship between Peakora (RLGH AG) and the customer ("you") and apply in the version valid at the time of the order. Your own general terms do not apply unless we accept them in writing.
Our engagements are structured as a framework: these Terms are the framework, and each Order Form (quote, offer or statement of work) is a schedule to it that defines the specific scope, fees, dates and any special terms. Where an Order Form conflicts with these Terms, the Order Form prevails.
The version of these Terms valid at the time of the order applies for the duration of that order. We may apply an updated version from the start of a renewal term, provided we notify you at least sixty days before that term begins. If you object in writing before the renewal date, the previous version continues to apply for that term.
We deliver go-to-market services in the following components. An Order Form may include any combination of them.
Build — the design and implementation of go-to-market infrastructure, strategy and systems, delivered as a project against a defined scope for a fixed fee.
Run — the managed operation of that system on a recurring monthly basis, within the volumes and scope stated in the Order Form.
Maintain — a standing service agreement that runs alongside and beyond Build and Run. It provides priority support and covers all work falling outside an active Build or Run scope. It consists of a fixed monthly access fee plus any work consumed, billed at the hourly rates stated in the Order Form.
Enablement — a coaching and self-study programme combining scheduled group coaching, individual coaching sessions, and access to our online learning platform, tools and templates, at the level and frequency stated in the Order Form.
We perform our services with the care customary in the industry. Except for Build deliverables expressly defined as such in an Order Form, we owe the diligent provision of services, not a specific commercial result. We do not warrant any particular pipeline, revenue or conversion outcome.
Effective Date. The contract is concluded when you sign the Order Form, and we confirm in writing or by email. That date is the Effective Date. These Terms apply in full from the Effective Date.
Start Date. The Start Date is the collaboration start date stated in the Order Form. If none is stated, it is the Effective Date. Service Month 1 begins on the Start Date, and each following Service Month begins on the same day of the subsequent calendar month or, where that day does not exist in a given month, on the last day of that month. All service and invoicing periods under these Terms are counted in Service Months.
Build runs during Service Month 1 unless the Order Form states a longer period. Deliverables are deemed accepted if you do not notify us of material defects in writing within ten working days of handover. Build and Run may run in parallel.
Run commencement. Unless the Order Form states otherwise, the Run phase begins on the first day of Service Month 2. It may begin earlier by written agreement if the system is ready sooner. If readiness is delayed for reasons attributable to us, the Run start date shifts accordingly. Delays arising in your sphere under section 5 do not shift it.
Run committed term. The Run phase runs for the committed term stated in the Order Form, counted from its commencement date. The monthly fee for a committed term is discounted against our list price in return for that commitment.
Run renewal. At the end of the committed term, the Run phase does not end. It continues on a rolling Service Month basis at our then-current list price, and either party may terminate it effective at the end of any Service Month, with at least thirty days' written notice. Committing to a further term restores the committed-term discount. We will remind you in writing at least thirty days before the committed term ends.
Maintain term. Maintain applies from the Start Date for the minimum term stated in the Order Form, which is twelve Service Months unless stated otherwise. It then renews automatically for successive terms of twelve Service Months, on the same terms and subject to the rate adjustment provision below, unless either party gives written notice of non-renewal at least sixty days before the end of the current term. We will remind you in writing at least ninety days before each renewal date. Maintain cannot be terminated with effect before the end of an active committed Build or Run term.
Enablement term. An Enablement programme begins on the Start Date and runs for the committed term stated in the Order Form. The monthly fee for a committed term is discounted against our list price in return for that commitment. At the end of the committed term the programme continues on a rolling Service Month basis at our then-current list price, and either party may terminate it effective at the end of any Service Month, with at least thirty days' written notice. Committing to a further term restores the committed-term discount. We will remind you in writing at least thirty days before the committed term ends.
Early termination of a committed term. If you terminate a committed Build, Run, Maintain or Enablement scope before its agreed end date for reasons not attributable to us, the fees for the remainder of that committed term fall due as compensation. Work already performed is invoiced in full.
Rate adjustments. We may adjust our list prices and hourly rates once per calendar year with sixty days' written notice. Adjustments apply to renewal terms and to consumption-based work, never retroactively and never during a committed term.
Fees are stated in the Order Form and are exclusive of VAT and any other applicable taxes, which are added where legally required. The invoicing currency is the currency stated in the Order Form.
We consolidate invoicing wherever possible. Unless the Order Form states otherwise:
Invoices are payable within thirty days of the invoice date. For overdue amounts, we may charge default interest of 5% p.a. and suspend services after written warning.
The success of the engagement depends on your input. You will provide timely access to the systems, data, accounts, approvals and contact persons we need, and a responsible contact person with decision-making authority.
If our work is delayed or prevented by circumstances within your sphere — including delayed responses, missing approvals, or unavailable data or access — the agreed timelines extend accordingly and our fee entitlement is unaffected. Recurring Run, Maintain and Enablement fees remain payable in full, and their commencement dates do not shift.
Work outside the scope defined in an Order Form is not included. We will flag it, confirm the effort with you in writing before starting, and bill it under Maintain at the applicable hourly rates or, where no Maintain scope is in place, at our then-current hourly rates, unless the parties agree a separate Order Form.
Our services rely on third-party platforms such as CRM, enrichment, sending and automation tools. Unless the Order Form expressly states otherwise, you procure and pay for these licences in your own name and remain the account owner. This does not apply to platforms we provide as part of an Enablement programme under section 8.
We are not liable for the availability, performance, pricing changes or discontinuation of third-party platforms, nor for data processed within them under your own contracts with those providers.
An Enablement programme entitles you to participate in the coaching formats and to access the materials specified in the Order Form. The entitlement is one of access, not of a fixed quantity of sessions. Sessions you do not attend do not accrue, carry over or give rise to a credit or refund, and we are not obliged to reschedule them.
For the duration of the programme we provide access to our online learning platform, currently operated on our behalf by Kajabi LLC, and to our project management environment, currently ClickUp. To create accounts, we share the first name, last name and email address of your named participants with the relevant provider. These providers process that data under their own terms and privacy policies, and section 12 applies to our engagement of them.
Access is granted to named individuals in the number stated in the Order Form. Logins are personal and may not be shared. Additional users from your organisation may be added with our prior written approval. If access credentials are used by anyone other than the named individual, we may charge the list price of one additional programme place ffor each unauthorised user for the remainder of the committed term, and may suspend access until the matter is resolved.
If a platform is temporarily unavailable, we will make the relevant material and sessions available by other reasonable means.
Platform access ends when the programme ends. We will give you at least fourteen days' notice before access is withdrawn so that you can download the materials. Materials you have downloaded during the term may continue to be used internally in accordance with section 10.
Where we operate outbound campaigns on your behalf, you act as the controller of the prospect data used and you remain responsible for the lawfulness of the outreach in the jurisdictions you target, including applicable rules on unsolicited commercial communication.
You confirm that any contact data you supply may lawfully be used for this purpose. We will follow your written instructions, apply opt-out and suppression handling as agreed, and inform you if an instruction appears legally problematic. You indemnify us against third-party claims arising from outreach carried out on your instruction.
Deliverables created specifically for you under a Build scope transfer to you upon full payment of the associated fees.
Our pre-existing and generally applicable materials — methodologies, frameworks, templates, playbooks, prompts, workflows and documentation — remain our property. You receive a non-exclusive, non-transferable right to use them for your own internal business purposes for the duration of the engagement and thereafter for the operation of the delivered system. You may not resell, publish or share them with third parties, and you may not pass on access credentials to platforms we provide. Materials made available through an Enablement programme are licensed on the same basis, save that platform-hosted content not downloaded during the term is not licensed beyond the end of the programme.
We remain free to reuse the general know-how, methods and techniques developed or applied in the course of the engagement.
This section constitutes a mutual non-disclosure agreement between the parties. No separate NDA is required. Where you nevertheless require one, we provide our standard form on request; it supplements this section rather than replacing it.
Confidential information means all non-public information disclosed by one party to the other in any form, whether or not marked as confidential, including business and financial data, customer and prospect data, strategies, pricing, systems, processes, source material and know-how. This section also covers information exchanged before the Effective Date during pre-contractual discussions, retroactively from first contact.
Each party will keep the other's confidential information secret, use it solely for the purposes of the engagement, and protect it with at least the same care it applies to its own confidential information.
Permitted disclosure. Each party may disclose confidential information to its employees, subcontractors and professional advisors on a need-to-know basis, provided they are bound by equivalent obligations. Disclosure required by law, a court or a competent authority is permitted, and the disclosing party will notify the other in advance where legally possible.
Exceptions. These obligations do not apply to information that is or becomes public without breach, was already lawfully held before disclosure, was lawfully received from a third party without restriction, or was independently developed without use of the other party's confidential information.
Return and survival. On termination, and on written request at any time, each party will return or delete the other's confidential information, except for copies required by law or held in routine backups. These obligations survive for five years after termination of the contract, and indefinitely for trade secrets and personal data.
Reference. Unless you object in writing, we may name you as a customer and use your logo as a reference. Any case study or detailed description is published only with your prior approval.
Each party complies with applicable data protection law, including the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU General Data Protection Regulation (GDPR / DSGVO) together with national implementing legislation such as the German Federal Data Protection Act (BDSG).
Where we process personal data on your behalf, we act as a processor on your documented instructions. We process such data only for the purposes of the engagement, keep it confidential under section 11, apply appropriate technical and organisational security measures, support you in responding to data subject requests, and delete or return it on termination. We may engage sub-processors, subject to equivalent obligations, and will inform you of changes. Where required by law or requested by you, the parties conclude a separate data processing agreement (Auftragsverarbeitungsvertrag), which then prevails over this section.
Each party is liable to the other only for direct damage and only up to the total fees paid under the relevant Order Form in the twelve months preceding the damaging event. Liability for indirect or consequential damage, lost profit and lost data is excluded. These limitations do not apply in cases of intent or gross negligence, to your indemnification obligation under section 9, to breaches of section 11, or where mandatory law provides otherwise.
For the duration of the engagement and twelve months thereafter, you will not employ or directly engage any of our employees or freelancers without our written consent. If you do so regardless, a fee equal to one third of the annual fees or salary payable to that person becomes due. This does not apply where the person responds to a job advertisement addressed to the general public and not specifically directed at our employees or freelancers.
We may involve subcontractors and freelancers in the delivery of our services. We remain responsible to you for their performance and bind them to equivalent confidentiality obligations.
Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, including natural events, war, terrorism, epidemics, labour disputes, failures of telecommunications or energy supply, and acts of authorities. The affected party will inform the other without delay and will make reasonable efforts to limit the effects and to resume performance.
Force majeure does not suspend or reduce payment obligations. Fees already invoiced or falling due remain payable in full.
Where we are wholly unable to provide the services under an active Run, Maintain or Enablement scope for a continuous period of more than thirty days, the affected committed term is extended by the period of non-performance at no additional charge. If the event continues for more than ninety days, either party may terminate the affected scope in writing with effect for the future.
Either party may terminate the contract with immediate effect for good cause, in particular a material breach that is not remedied within twenty working days of written notice, or the insolvency of the other party. On termination, we hand over the work performed to date against payment of the fees due.
Amendments and additions require written form. Substantive Swiss law applies, excluding its conflict-of-law rules and the CISG. The exclusive place of jurisdiction is the Canton of Zug, Switzerland.
If any provision is or becomes invalid or unenforceable, the remainder of the contract remains in force. The invalid provision is replaced by a valid one that comes closest to the intended economic purpose. The same applies to any gaps in the contract.
